Privacy & Policy
THESE TERMS CONSTITUTE A LEGAL AGREEMENT. By your use of the Service, you agree to comply with all of the terms and conditions set out herein, as amended periodically. Abraj Al-Madina Hajj & Umrah may terminate your account at any time, with or without notice, for conduct that is in breach of these Terms, for conduct that we believe is harmful to our business, or for conduct where the use of the Service is harmful to any other party.
We may, in our sole discretion, change or modify these Terms at any time, with or without notice. You are responsible to read this document from time to time to ensure that your use of the Service remains in compliance with these Terms.
These Terms and Conditions and any additional terms posted on Abraj Al-Madina Hajj & Umrah ("site") together constitute the basis of the relationship between Abraj Al-Madina Hajj & Umrah and You ("Customer") with respect to your use of this Site.
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Services
We offer Customers hotels, flight bookings and travel services purchased from Us. Services are provided on the basis of facility and availability. We reserve the right to modify, change, or discontinue any aspect of the Services at any time. Access to the Site is terminated upon expiry or termination of the Service. -
TERMINATION
We may terminate the Service under the following circumstances (non-exclusive list):- • Where you are in breach of any terms or conditions
- • When we find that the services are utilized in unregulated manner.
- • Temporarily suspension of account or particular service if large number of cost effecting services are exploited like SMS, WhatsApp etc
- • Any kind of spamming on the platform
- • Your use of the Service disrupts our business operations or affects any other party
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RESTRICTIONS
- • Reverse Engineer, decompile code/software and produce similar products.
- • Copy, edit, alter or translate whole or any part of app/software.
- • Provide commercial services further to any other parties.
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CONSENT TO COMMUNICATE DIGITALLY
Your use of the Site is conducted digitally and you agree that Abraj Al-Madina Hajj & Umrah may communicate with You digitally for all aspects of your use of the Site, including sending you emails. If you do not wish to conduct digitally, do not use this Site. Delivery of email notices is not infallible. You agree to keep all records relating to your use of the Site and to print or make an electronic copy of these Terms and any disclosures provided on the Site. Except as prohibited by law, you waive any law requiring different communication methods in connection with your use of this Site. Abraj Al-Madina Hajj & Umrah reserves the right, at its sole discretion, to deliver notices and disclosures by other means as well. -
LINKS TO THIRD PARTY SITES
This Website may contain hyperlinks to websites operated by parties. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators. -
DATA PRIVACY
You hereby warrant that You have all the necessary consents and authorization from the data subject for the transfer of such personal data to Us and authorize Us to proceed with all the subsequent transfers of data in order to complete the request and booking of the Services.
If You should wish to exercise rights of access, rectification, cancellation or opposition granted by EU GDPR 2016/679, You may address Us at Abraj Al-Madina Hajj & Umrah indicating the performance requested regarding personal data and a copy of the passport of the Customer who is requesting this performance.
In the event of a breach of these commitments or any obligation derived from EU GDPR by You, including your employees or, as the case may be, by any contracted third parties, You shall be considered responsible for the processing thereof and fully accept all responsibility and liability for any claims against Us due to any kind of administrative sanctions being imposed by the relevant authorities, as well as any damages or losses in judicial or non-judicial proceedings brought against Us.
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YOUR REPRESENTATIONS & WARRANTIES
You represent and warrant that:
- • You possess the legal right and ability to enter into and make the representations and warranties contained in these Terms.
- • All information that you submit to us is true and accurate.
- • You are in compliance with all applicable laws and have made relevant filings/declarations and have obtained requisite approvals and registrations under applicable laws.
- • You possess the ability to perform the obligations under the Agreement in accordance with applicable laws.
- • You will keep your registration and Account information up to date.
- • You will be responsible for all use of your Account even if such use was conducted without your authority or permission.
- • You will not use the Site for any purpose that is unlawful or prohibited by these Terms.
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• You shall not at any point display, disclose or otherwise communicate, publish, promote, distribute or share Abraj Al-Madina Hajj & Umrah Rates or Inventory directly or indirectly to any B2C channel.
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The above is core and critical to the Agreement and You shall be liable for the following for any breach:
- • Penalty of $ 5,000 for each instance, to be paid upon first demand
- • Further, Abraj Al-Madina Hajj & Umrah may temporarily suspend OR completely terminate the Agreement per its discretion on breach of the above
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The above is core and critical to the Agreement and You shall be liable for the following for any breach:
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YOUR RESPONSIBILITY
When you apply to use our services, you will be provided with an Agent ID and will be required to select your password. The Agent ID and password are the means through which you access certain services ("Account"). You acknowledge and agree that it is your responsibility to safeguard the Agent ID and password from any unauthorized use.
IN NO EVENT WILL Abraj Al-Madina Hajj & Umrah BE LIABLE FOR THE UNAUTHORIZED USE OR MISUSE OF YOUR AGENT ID OR PASSWORD.
Any advance amount paid by You will be non-interest bearing and should be utilized within 360 days from the date of payment. If such advance is not utilized within this period of 360 days, the unutilized portion shall be deemed forfeited. It is Your responsibility to claim such amount from Us within such period of 360 days. Abraj Al-Madina Hajj & Umrah shall not be held liable or be obligated to entertain any payment request after the same.
Customers are responsible for maintaining accurate account information at all times, including credit card and contact information. This information can be updated in your account settings.
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TERMS AND CONDITIONS OF THE SERVICES
Cancellation & Replacement Policy
Cancellation & Replacement policy is to be stated on the website if allowed, the expected time span for reporting an item/goods order to be cancelled/replaced and the related conditions. -
Items/Products/Services Pricing
The pricing of the tickets may vary. The customer has to visit Abraj Al-Madina Hajj & Umrah when required for latest pricing. -
Method of Payment, Card Types Accepted and Currency
We accept payments online using Visa and MasterCard credit/debit card in USD, IQD or any other agreed currency. -
Delivery & Shipping Policy
Abraj Al-Madina Hajj & Umrah will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with applicable law. -
No Shows
No show by the guest at the accommodation establishment without prior warning shall be considered a cancellation. There shall be no refunds applicable in the case of no shows. -
Rates and Currency
Unless otherwise specified all rates quoted are net and non-commissionable, inclusive of all taxes and service charges except any city taxes, resort fee or other charges directly payable at the hotel by the guests.
You must pay the invoices in the same currency as they are raised. In case You are desirous of settling invoices in a different currency, we may allow so only at our discretion at an exchange rate determined by Us. -
Booking Procedures for Hotels & Apartments
You must not use the online booking system for any bookings other than FIT bookings. Any booking containing 9 rooms or more either as a single or as a consolidated booking with the same check-in and check-out dates may be considered by the Hotel as a Group booking, and is liable to be cancelled by the Hotel if found to be in violation of the booking procedure. For all Group bookings, please write to us at info@abrajalmadina.com.iq. -
No Liability for Onward Sales
Our contract for the sale of travel components is with You. A Guest purchasing travel services contracts with You and not Us. The Onward Sale of travel components is your responsibility. We do not accept any liability for Onward Sales to a guest nor do we accept liability for anything which may go wrong with a travel service.
We are not responsible or liable for any dispute between You and a guest arising from the Onward Sale of a travel service by You to a guest. If any claim is made against us following an Onward Sale by You, then You shall indemnify Us against all losses, fees, expenses and costs arising as a result of that claim. -
Credit Card Chargeback
You may use your company credit card or guest's credit card for bookings. A guest's credit card must only be used to pay for bookings of the same Guest. You are solely responsible for ensuring that a genuine credit card is used for paying for bookings.
You take complete liability for any losses or damages arising out of use of fake or stolen credit cards or from any chargeback. -
Refunds
The refund shall be made to the original instrument used at the time of booking. In the event Abraj Al-Madina Hajj & Umrah is unable to immediately refund the amount, such amount shall lie as future available credit for the customer.
Refunds will be done only through the Original Mode of Payment. -
Declaration
You warrant that neither You nor any of your clients, stake holders or directors are on the list of Office of Foreign Assets Control (OFAC), Specially Designated Nationals (SDN) or Blocked Persons. You shall immediately advise us in writing if You or any of your shareholders or directors or clients are placed on the above lists. -
PROHIBITED CONDUCT
Your use of the Service must be in compliance with the terms mentioned herein and the laws of your country at all times.
The following is a non-exclusive list of content and behaviour prohibited:
• Any content that contains or links to: nudity, pornography, adult content, materials with sex or foul language.
• Any content that condones, promotes, contains, or links to hacking or other piracy related information.
• Content promoted through Spam or mail fraud schemes.
• Content that is grossly offensive to the community, including blatant expressions of bigotry, prejudice, racism, hatred or excessive profanity.
• Content that infringes or violates any copyright, patent, trademark, or other intellectual property right of any third party.
• Content that promotes mail fraud, multi-level marketing (pyramid) schemes or other illegal or fraudulent activities.
• Content that discloses any personally identifying information about any third parties without their express consent.
• Reverse engineering or otherwise deriving the underlying source code or structure of any service, solution or technology. -
COPYRIGHT
The copyright in the contents of this website belongs to Abraj Al-Madina Hajj & Umrah. Accordingly, Abraj Al-Madina Hajj & Umrah reserves all rights. Copying of part or all of the contents of this website without permission of Abraj Al-Madina Hajj & Umrah is prohibited except to the extent that such copying is necessary for the purposes of availing of the Services herein. -
AVAILABILITY OF SERVICES
The products and services displayed on the Site may not be available for purchase in your particular country or locality. The reference to such products and services on the Site does not imply or warrant that these products or services will be available at any time in your particular geographical location. You should check with your local Abraj Al-Madina Hajj & Umrah authorized representative for the availability of specific products and services in your area. -
PRIVACY
The Privacy Policy sets out our obligations with respect to the safeguarding, collection and use of personal information. Our Privacy Policy is subject to modification from time to time, and such changes are effective upon posting of the modified policy to this URL.
This Privacy and Cookie Policy (the "Policy") becomes effective for all users from the date 01st Oct 2020.
We, Abraj Al-Madina Hajj & Umrah, operating through our platform at b2b.abrajy.com, explain in this Policy how we collect, process and/or use information that we receive via our websites, emails we send, and mobile applications (collectively, the "Platform") that link to this Policy, as amended from time to time.
This Policy applies only to information we collect, process and use through the Platform. This Policy does not apply to information that we collect through other channels, such as information that we collect offline, from other websites or from emails you send us. -
LIMITATION OF LIABILITY
The Service is provided on an "as is" and "as available" basis and the use of the Service is at your own risk. We make no representations or warranties, either expressed or implied, with respect to the Service, or any service or information provided through the Service. We are not responsible for any damages, injury or economic loss arising from the use of the content or Service provided by Abraj Al-Madina Hajj & Umrah.
In no event will we be liable to you for any direct, indirect, incidental or consequential damages or economic loss arising out of the Service or in connection with your website or any other services or products provided to you.
Abraj Al-Madina Hajj & Umrah, its officers, directors, owners, agents and employees shall in no way be liable to You or anyone else for any loss or injury resulting from the use of the Service. -
DISCLAIMER
THIS SITE AND ALL CONTENT IS PROVIDED "AS IS," "AS AVAILABLE," "WITH ALL FAULTS," AND WITHOUT WARRANTY OF ANY KIND. Abraj Al-Madina Hajj & Umrah GIVES NO EXPRESS WARRANTIES AND DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, LACK OF VIRUSES, ACCURACY, COMPLETENESS, RELIABILITY, TIMELINESS OR USEFULNESS OF ANY CONTENT ON THE SITE.
In no event shall Abraj Al-Madina Hajj & Umrah be held liable for any damages or economic loss whatsoever as a result of notifying any official of potentially illegal content on your website, or for providing copies of your data files to the appropriate authorities or cooperating with law enforcement efforts. -
INDEMNIFICATION
You agree to indemnify and hold Abraj Al-Madina Hajj & Umrah, its affiliates, sponsors, partners, directors, officers and employees harmless from and against, and to reimburse Abraj Al-Madina Hajj & Umrah with respect to, any and all losses, damages, liabilities, claims, judgments, settlements, fines, costs and expenses (including reasonable related expenses, legal fees, costs of investigation) arising out of or relating to your breach of these Terms or use by you or any third party of the Services. -
FORCE MAJEURE
Neither party shall be responsible or liable for or deemed in breach of these Terms because of any delay or failure in the performance of these Terms due to any event or circumstance the occurrence and the effect of which the party affected thereby is unable to prevent and avoid, including, without limitation acts of God, government regulations, curtailment of transportation facilities, strikes, lock-outs or other industrial actions, terrorist attacks, sabotage, riots, civil disturbances, insurrections, national emergencies, blockades, acts of war (declared or not). The non-performing party shall give the other party written notice describing the particulars of the Force Majeure Event as soon as possible. -
VARIATIONS
In the event of any variations in the payment terms, the billing cycle along with the due date of payment as mentioned in the invoice shall be treated as the final payment terms between the Parties. -
INDEPENDENT CONTRACTOR
Abraj Al-Madina Hajj & Umrah and Customer are independent contractors. There is no relationship of partnership, joint venture, employment or franchise between the parties. Neither party will have the power to bind the other or incur obligations on the other's behalf without the parties' prior written consent. -
DISPUTE RESOLUTION
If any dispute arises between you and us during your use of the Service or thereafter, in connection with and arising from your use or attempt to use this Site and the Service, the dispute shall be referred to arbitration. Each Party shall mutually appoint a sole arbitrator. The place of arbitration shall be Mosul, Iraq. The arbitration proceedings shall be conducted in the English and Arabic languages, as per the procedures, rules and regulations applicable in Iraq. -
GOVERNING LAW
These terms and conditions are governed by and shall be construed in accordance with the laws of Iraq and any dispute shall exclusively be subject to the jurisdiction of the appropriate Courts situated at Mosul, Iraq.